Service Coordinator Answers the Call to Serve

Kerrville, Evergreen Service Coordinator Finds Her Calling

Yvonne Coronado is the service coordinator in Kerrville and Fredericksburg, Texas, serving clients at the Kerrville Oaks and Evergreen Villas apartments.

It's a very important role – one that she has been happily fulfilling for 14 years.

"I love this job," Coronado says. "It gets you in touch with people. They're always glad to see me. I'm the good guy here."

In her role, Coronado assists residents at Volunteers of America Texas with everything from filling out insurance forms to making sure they're receiving services like physical therapy or home healthcare.

She also hosts a monthly luncheon, educational activities and programs such as job fairs, blood pressure screenings, and holiday celebrations.

"It makes me feel good," Coronado says. "The job is rewarding because I'm helping to make their lives better and helping them to live a better quality of life."

Residents agree. They say she's great.

"I had some business to take care over the internet and I don't have the internet so she helped me take care of it," said Eva Davison, 84, a resident at Kerrville. "She spent a lot of time helping me get things straight."

Coronado serves 35 residents at Kerrville and 22 at Evergreen, dividing her time between the two facilities which are about 25 miles apart.

While she didn't think she'd still be doing the same job after 14 years, she says she wouldn't have it any other way.